Customers are more connected now than ever before, which raises the stakes for multi-channel retailers. Now, they need to become truly connected, to provide customer experiences that can live up to some pretty high expectations. The result is a list of ten insights, all initiatives that smart multi-channel retailers need to take on. We also asked a roundtable of retail thinkers to talk about where the biggest opportunities lie for retailers in this brave new world – and where are the pitfalls to avoid.
- Find out how to make the multichannel retail experience effortless for shoppers.
- Learn how integrating data can improve the connection you make with your customer.
- Hear from the experts what big mistakes to avoid when tackling multichannel.